This Privacy Policy describes how Sai Paradise (referred to as “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a booking through our website or directly at our premises.
1. Information We Collect
We collect information primarily to fulfill your booking and provide better service. The types of personal information we collect include:
- Personal Identification Details: Name, email address, phone number, and physical address.
- Booking Information: Dates of stay, room preferences, services requested (Banquet/Restaurant), and payment method details (though actual payment processing is done securely by third-party gateways).
- Government ID Proof: Necessary information from valid photo ID (Passport, Aadhaar Card, Driving License) is collected during check-in as required by Indian regulatory guidelines.
- Website Usage Data: Information about how you use our website (IP address, browser type, pages viewed) collected via cookies and tracking technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Process Bookings: To confirm, manage, and process your room or event reservation.
- Customer Service: To communicate with you regarding your stay, special requests, and to respond to your inquiries.
- Internal Operations: For billing, accounting, and internal business analysis to improve our services and facilities.
- Marketing (with Consent): To send you promotional offers, packages, and information about our services, provided you have given us explicit consent.
- Legal & Security Compliance: To comply with legal requirements (e.g., sharing guest registry details with local authorities) and to ensure the safety and security of all guests and staff.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information only with:
- Service Providers: Third-party companies that help us run our business, such as payment processors, IT support, and email marketing services, who are obligated to keep your information confidential.
- Legal Authorities: When legally required to do so by government bodies, law enforcement, or regulatory agencies.
4. Data Security
We are committed to protecting the data you share with us. We employ appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Our website uses SSL encryption to protect your data during transmission.
5. Your Rights (Access and Control)
You have the right to:
- Access the personal information we hold about you.
- Request correction of any incomplete or inaccurate data we hold.
- Opt-out of receiving marketing communications from us at any time.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
